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FAQs2017-05-17T11:36:18+00:00

Frequently Asked Questions

Important Note:
We strongly recommend that you carefully read the User Manual that is shipped with every device and/or available for download on our website. There are no “Back Doors” to this product, we cannot retrieve a forgotten PIN or retrieve any data off the drives unless the PIN is known.

Below we have compiled most useful frequently asked questions and inquiries.

SecureUSB flash drive is pre-programmed with a default PIN which will unlock the device for the first time, allowing the user to create their own unique User and Admin PINs.

Please follow this procedure:

  1. Press KEY Button
  2. Enter default PIN 11223344
  3. Press KEY Button again a solid    GREEN    LED light will indicate the device is unlocked

The User PIN (Personal Identification Number) can be changed to almost any number that is desired.

  • The New User PIN must be 7 to 15 digits long.
  • The New User PIN cannot contain only repetitive numbers (3-3-3-3-3-3-3)
  • The New User PIN cannot contain only consecutive numbers (1-2-3-4-5-6-7),(7-6-5-4-3-2-1)

You can create a word, name, phrase or any other alphanumerical PIN combination by simply pressing the key with the corresponding letters on it.

Examples of these types of PINs are:

  • For Password you would press the following keys:
    7 (pqrs) 2 (abc) 7 (pqrs) 7 (pqrs) 9 (wxyz) 6 (mno) 7 (pqrs) 3 (def)
  • For SecureUSB you would press:
    7 (pqrs) 3 (def) 2 (abc) 8 (tuv) 7 (pqrs) 3 (def) 8 (tuv) 7 (pqrs) 2 (abc)

Using this method, long and easy to remember PINs can be created.

Your SecureUSB has a built-in rechargeable battery.

Even if the battery is fully discharged you can still continue to use the drive by following the instructions below:

  1. Connect SecureUSB to a USB port on any computer
  2. While connected to the computer, enter the User or Admin PIN to unlock the drive
  3. While connected to the USB port, the internal battery will automatically charge – this is shown by a flashing     BLUE     LED.

We recommend you keep SecureUSB connected for approximately 1 hour to fully charge the battery.

Unlock SecureUSB with the default User PIN (refer to, “How to use SecureUSB for the first time”) and then whilst the     GREEN     LED is solid.

Then please proceed with the following steps:

  1. Press KEY Button – All LEDs will flash together and then red will blink.
  2. Enter User PIN (factory default PIN 1-1-2-2-3-3-4-4) and press the KEY Button – Red solid for approximately 2 seconds and then change to green solid.
  3. Press the KEY Button twice – Blue will blink.
  4. Within 10 seconds enter New User PIN ( must be 7-15 digits) and press the KEY Button twice – Green will blink.
  5. Re-enter New User PIN and press the KEY Button twice – Red will illuminate and then change to Green solid if PIN entries matched
  6. Insert SecureUSB into USB port

If you forget the User and Admin PINs, there is absolutely no way of gaining access to the data stored on the drive, there are no back doors to the drive. You will need to completely reset the SecureUSB by following the directions in the User Manual.

Important Note:
By resetting the drive, all data stored on SecureUSB will be deleted.

When the SecureUSB is reset the following occurs:

  • Both the User and Admin PINs, and the encryption key are deleted
  • All the data on SecureUSB is deleted
  • A new User/Admin PIN will need to be set
  • SecureUSB will need to be formatted

The Admin PIN is useful in a corporate environment where an Administrator can provide access to the SecureUSB if the User PIN is forgotten or unavailable.

Please follow this procedure:

  1. Press the KEY Button
  2. Enter your User PIN (unlock the SecureUSB in User mode) and press the KEY Button
  3. Press and hold down the Number 1 button and press the KEY button twice (double click)
  4. Within 10 seconds begin to enter your new Admin PIN
  5. Press KEY button twice (double click)
  6. Within 10 seconds begin to re-enter your new Admin PIN
  7. Press KEY button twice (double click)

If both Admin and User PINs have been created and a User enters an incorrect User PIN 10 (ten) consecutive times, the following actions take place:

  • SecureUSB brute force mechanism will trigger and the User PIN will be deleted.
  • All data will remain on the SecureUSB and can only be accessed by the Admin entering the correct Admin PIN.
  • If Admin enters an incorrect Admin PIN 10 (ten) consecutive times, then both the User and Admin PINs, the encryption key and all data will be deleted and lost forever.
  • SecureUSB will then revert back to factory default settings and will need to be formatted before it can be reused.

In the event both the Admin and User PINs have been forgotten, or the user wants to delete all data stored on the SecureUSB, the following actions take place:

  • The reset process will clear all cryptographic parameters including both User and Admin PINs.
  • This means the SecureUSB will revert back to the default User PIN set as 11223344
  • Also, since this will force the creation of a new encryption key, the SecureUSB will have to be reformatted.

Please follow the procedure with instructions below:

  1. Press and hold down the number 7 button and then press the KEY button once and release buttons
  2. Press 9 9 9
  3. Press and hold down the number 7 button and then press the KEY button once and release buttons

Important Note:
After resetting the SecureUSB the    RED    LED fades out to complete the reset process.

In the event that Admin wants to delete all data stored on the SecureUSB, the following actions take place:

  • Only Admin settings will remain on the SecureUSB
  • All data will be deleted and cannot be retrieved
  • SecureUSB will have to be reformatted

Important Note:
Entering the Admin PIN to access a locked drive will clear the User PIN. For security reasons, we highly recommend that a new User PIN be created immediately once the drive has been unlocked using the Admin PIN.

Please follow the procedure with instructions below:

  1. Unlock the SecureUSB with Admin PIN
  2. Press the KEY button 3 times (triple-click)
  3. Within 10 seconds begin to press the Number 3 button followed by the Number 2 button (Number 32)
  4. Press KEY button once
  5. Within 10 seconds begin to enter your Admin PIN again
  6. Press KEY button once

For an ordinary user we recommend to have just one PIN, whereas in a corporate environment we strongly suggest creating an Admin PIN and User PIN.

Main differences between Admin mode over User mode are the following:

  • Recovering data from a drive and configuring a new User PIN in the event an employee has forgotten their PIN
  • Retrieving data from a drive if an employee leaves the company
  • Setting policies such as “Read-Only”
  • The Admin PIN can be used to override all User settings

Please follow the procedure with instructions below:

  1. Press and hold down the Number 1 button and press the KEY button once
  2. Within 10 seconds begin to enter your Admin PIN
  3. Press the KEY button once

While Windows has no problems formatting the 8, 16 & 32GB drives in the FAT32 file format system. The same is not true for drive that go over the 32GB threshold. Windows will only format the SecureUSB 64GB in the NTFS or exFAT file format systems. In order to use the FAT32 file format you will have to use third party software.

If you can not find an answer to your questions below, please feel free to email us for any technical support inquiries at [email protected]